General Manager in Phoenix!

We’re looking for a General Manager to help lead our Phoenix cafés. This role is for someone who enjoys building strong teams, creating a great experience for guests, and taking ownership of how their locations perform day to day. This is a full-time salaried role with benefits, coffee perks, and paid time off. Apply directly or send your resume and a little bit about yourself to jobs@cartelroasting.co.

Our General Managers are hands-on leaders. You’ll spend time in our cafés working alongside teams while also coaching employees, managing store performance, keeping an eye on labor and waste, and making sure each location is running the way it should.

This is a full-time salaried role with benefits, coffee perks, and paid time off. Apply directly or send your resume and a little bit about yourself to jobs@cartelroasting.co.

Summary

The General Manager is responsible for the overall operation and performance of the Phoenix locations they oversee, with a focus on both the employee and guest experience.

You’ll lead teams day to day, set expectations, coach and develop employees, and make sure Cartel’s standards for service, beverage quality, cleanliness, and hospitality are consistently met across locations.

You’ll also own the business side of your locations. General Managers are responsible for understanding store performance and working with the Retail Operations Manager to grow sales, manage labor, reduce waste, and identify opportunities to improve the business.

This is a hands-on role. We’re looking for someone who is comfortable moving between locations, leading a shift, coaching an employee, reviewing store performance, solving an operational problem, and connecting with the communities around our cafés.

Responsibilities

• Oversee the day-to-day operation and performance of assigned Phoenix locations
• Lead, coach, and develop store teams while creating a consistent employee and guest experience across locations
• Hire, onboard, train, and develop employees
• Build strong store cultures while holding teams accountable to company expectations and standards
• Oversee scheduling and staffing based on the needs of each location
• Monitor key performance indicators including sales, labor, waste, and other controllable costs
• Partner with the Retail Operations Manager to identify opportunities and improve store performance
• Maintain standards around beverage quality, service, cleanliness, food safety, and overall store environment
• Coach employees through performance concerns and identify opportunities for continued development
• Ensure company policies, procedures, and operational systems are consistently followed
• Oversee inventory, ordering, and product availability while working to reduce unnecessary waste
• Troubleshoot store issues and communicate operational needs as they arise
• Build relationships within the surrounding communities and look for opportunities to grow store traffic and engagement
• Work behind the bar and alongside teams as part of regular store operations

Qualifications

We’re looking for someone with leadership experience in coffee, restaurants, hospitality, retail, or another fast-paced customer-facing environment.

You may be a good fit if you:

• Have experience managing and developing teams
• Are comfortable overseeing multiple priorities, teams, or locations
• Enjoy being a hands-on leader and working alongside your employees
• Can coach people, give clear feedback, and navigate difficult conversations
• Are comfortable understanding store performance and using numbers to make decisions
• Can balance employee experience, guest experience, and the financial needs of the business
• Are organized and comfortable managing schedules, staffing, inventory, and competing priorities
• Can create accountability while still being an approachable and supportive leader
• Can identify problems and work toward practical solutions
• Have strong customer service and communication skills
• Have or can obtain an Arizona Food Handler Card

Coffee experience is a plus, but it isn’t the only way to be successful in this role. Experience leading teams in restaurants, food and beverage, hospitality, or retail can translate well here too.

Apply directly or send us your resume and a little bit about yourself over to jobs@cartelroasting.co

Due to the high volume of applicants, you may only be contacted if selected for an interview.