Privacy Policy

Cartel Coffee Lab, LLC and its affiliates (the “Company”, “we”, “our”, or “us) respects your privacy and is committed to protecting it through this privacy notice (“Privacy Notice”). This Privacy Notice describes the type of information we may collect from you or that you may provide to us when you visit our website (the “Site”), or use our Services (as defined in the Terms of Service), and our policies and practices regarding how we collect, use, and disclose that information. If you engage in Services offered by us, then you may be subject to other terms and conditions and disclosures relevant to the Services that are not included in this Privacy Notice.

BY ACCESSING OR BROWSING THE SITE, REGISTERING OR USING THE SERVICES, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY NOTICE, AS MODIFIED FROM TIME TO TIME BY US.

This Privacy Notice applies to information we collect:

• From our direct end users;
• From visitors to our Site;
• From our partners and resellers;
• In email, text, and other electronic messages between you and the Site; and
• Through mobile and desktop features and applications by use of the Services.

We reserve the right, at any time and without notice to you, to add to, change, update, or modify this Privacy Notice. If we decide to change our Privacy Notice, we will post a new notice on our Site and change the date at the top of the Privacy Notice. Any change, update, or modification will be effective immediately upon posting on our Site and will apply to any personal information provided to us on and after that date. Your continued use of the Site or Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Notice periodically for updates.

If we make a material change to our Privacy Notice that affects how we collect or use your personal information, we will notify you the next time that you access your account via the Site by a pop-up notice that will require you to confirm your acceptance of the material change(s) to this Privacy Notice.

Please see our Terms of Service at https://cartelroasting.com/terns-0f-use/(the “Terms of Service”) for a more detailed explanation of our general policies.  If any conflict exists between the Terms of Service and this Privacy Notice, the Terms of Service will prevail.

If you have any questions about this Privacy Notice or our use of your information, you can email us at hello@cartelroasting.co.

I. The Types of Information We Collect.

The Personal Information (as defined below) we use to provide the Services is the information that we know about you, either because you are an end user of our Services or a customer contact (like a subscriber to our subscription services).

We collect “Personal Information”, which is information that can be used to identify you individually, such as your name, age, date of birth, mailing and email addresses, phone number, and other information that permits us to contact you at a physical location, online, or by electronic communication, including telephone, email, or text messages (including by an automatic telephone dialing system).

In general, you can browse the Site or Services and “opt-out” from providing us with any Personal Information. Once you agree to provide us with Personal Information, you are no longer anonymous to us. If you choose to use and/or purchase products, or sign up for subscription services, we may require you to provide contact and identity information, billing information, and other Personal Information as indicated on the forms throughout the Site and Services. You always have the option to not provide information by choosing not to use or purchase a particular product.

We also collect information about you that does not itself identify you individually and aggregate information, which is information about use of our Services, such as pages visited on our Site. The information we collect depends on the purpose and nature of your interactions with the Site and on what services and features you use on our Site and Services.

A. Registration and Transactional Data

If you are using our Services as a partner or reseller, you are required to submit information about your business, your business name, your name, the name of staff or other individuals associated with your business, an email address, password, and additional Personal Information. We also collect and store access information related to your account. If you register for our Services, you may be required to submit an email address, password, and additional Personal Information. We also collect and store access information related to your account.

When you have an account with us, the combination of your user name and your password is the key to your account with our Services. We recommend that you use a unique combination of letters, numbers, and special characters to create your password. You are responsible for all actions taken in the name of your account. You should not disclose your password to anyone. If you decide to share your password or lose control of your password, you may jeopardize the security and confidentiality of your Personal Information. Moreover, you may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us at hello@cartelroasting.co and, if available, login to your account on the Site and change your password.

We may also track and retain the details of all transactions and communications between customers and other users on our Site and Services such as emails, feedback, ratings, sale and purchase of products or services, and any other forms of communications. We may use and display your name when you send an email or other communication through our Site and/or Services.

B. Payment Information

If you use our Site and/or Services for purchases, subscriptions, or financial transactions, for example purchasing our products, we collect information related to the purchase or transaction. This information includes your payment method (credit card or debit card number, account, and authentication information), billing information, shipping details, and delivery details. Your payment may be charged through a third-party payment processor that you select to use. You should look to the third-party payment processors’ terms regarding payments and contact them directly if you have any inquiries.

For customers, users, and others who may obtain services from us that require monthly recurring billing, you authorize us to maintain your credit card and billing information and to charge you monthly, or other recurring basis, as indicated on the Site or Services during the sign-up process or as indicated on any purchase order, subscription, license, enrollment form, or other agreement with us. You understand and agree that we may not send monthly invoices or bills for the recurring billing.

C. Contact Us Information and Feedback

We may collect information that identifies you personally when you submit comments, questions, or suggestions to us or to the Services using the Contact Us form or by email, including attached files in an email sent to us. We may also track and retain the details of all transactions and communications you have with other users such as emails, feedback, ratings, sale and purchase of products or services, and any other forms of communications.

Any comments and any emails we receive from you are subject to the terms of this Privacy Notice and the Terms of Service.

D. Computer and Device Information

We collect information from or about the computers and devices that you use to access the Services, as determined and allowed by the personal settings you have for the computer and device. We collect the Internet Protocol (IP) address, domain name, browser type, operating system, device settings, location, web log files, and other code tracking devices from any device you use to access our Services and any pages at our Site. You can turn-off and adjust settings on your computers and devices that will not allow us to collect information. For example, in many cellular devices, you can turn off location settings by selecting the “Settings” feature, choosing “Privacy” and turning-off “Location.”

E. Cookies & Related Technologies

Cookies are small files that are sent to your browser from a web server and stored on your computer, mobile phone, or other device. In this section “website” may refer to the Site or an eCommerce website. When you use the Services, we collect certain information by automated electronic means, which may include:

• Browser Cookies – A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the website.
• Flash Cookies – Certain features of the website may use locally stored objects called Flash Cookies to collect and store information about your preferences and navigation to, from, and on the website. Flash Cookies are not managed by the same browser settings as are used for Browser Cookies.
• Web Beacons – emails and certain pages of the website may contain small electronic files known as Web Beacons that permit the Company, as an example, to count users who have visited Site pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web Beacons are sometimes also referred to as clear gifs, pixel tags, and single-pixel gifs.
• Session Cookies are temporary cookies used for various reasons, such as managing page views, and are usually erased by your browser when you exit it.
• Persistent Cookies are used for a number of reasons, such as storing your preferences and retrieving certain information you have previously provided. Persistent Cookies are stored on your devices after you exit your browser.
• Analytics Cookies are cookies that allow us to count visits and traffic sources, so we can measure and improve the performance of the website. They help us know which pages are the most and least popular and see how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited the website.
• Functional Cookies are cookies that enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
• Targeting Cookies are cookies that may be set through the website by our advertising partners. They can be used by these third-parties to build a profile of your interests based on the browsing information they collect from you, which includes uniquely identifying your browser and terminal equipment. If you do not allow these cookies you will still see basic advertising on your browser that is generic and not based on your interests.
• Throughout the Company’s Privacy Statement, we use the term “Cookies” to include Browser Cookies, Flash Cookies, Web Beacons, Session Cookies, Persistent Cookies, Analytics Cookies, Functional Cookies, and Targeting Cookies.

Our use of cookies, pixel tags and other technological measures includes:

• Collecting certain information about your browsing actions and patterns;
• Speeding up your searches;
• Keeping details of your visits to our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Services;
• Keeping track of your specified preferences allowing us to customize our Site according to your individual interest;
• Conducting research and diagnostics to improve our Services, including speeding up searches;
• Improving security;
• Measuring and analyzing the performance of our Services including estimating audience size and usage patterns;
• Delivering ads and other content relevant to your interests and providing advertisers with insights about the people who see and interact with their ads and visit their websites;
• Estimating our audience size and usage patterns

The information from Cookies is also stored in web server logs, which are then transmitted back to the website by your computers or mobile devices. These servers and Cookies are operated and managed by us and our service providers. As you use the website and Services, your browsers communicate with servers operated by the Company and our service providers to coordinate and record the interactivity and fill your requests for services and information.

F. Transactions & Communications with Third-Parties.

We may track, collect, and retain the details of transactions and communications you have with other users such as emails, feedback, ratings, sale and purchase of products or services, and any other forms of communication. In addition, our Services contains applications to enable you to connect to and from social networking sites and we may collect information about you and your business from such social networking sites in order to provide you with a more personalized experience. We may use and display your name when you send an email or other communication through our Services to our registered users.

Some content, applications, email, or text messages marketing campaigns from our Site or through the Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third-parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We may enable third-parties to serve advertisements, including email and text message campaigns, available through our Services, eCommerce websites, or on third-party websites or other media (e.g., social networking platforms) that enable us and third-parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy statement, not this one. We may provide these third-party advertisers with information, including personal information, about you.

II. How We Use and Share Information.  

A. Consent to Contact By Mobile Phone

By providing us with your mobile phone number, you hereby expressly consent to receive automated text messages (including SMS and MMS) from us at the mobile phone number you provided. You represent that you are 21 years of age or older and you have the consent of the wireless account holder associated with the mobile phone number you provided. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, we may provide updates, special offers, inside news, access to events, ways to enter sweepstakes, instant win games and other marketing offers via text messages through your wireless provider to the mobile number you provided. Message frequency varies.

B. Opt Out

You may opt out of receiving emails or text messages from us at any time either by texting the word “STOP” to any text message using the mobile device that is receiving the messages, by following the directions to opt-out at the bottom of the email and using the unsubscribe link contained in the email, or by contacting the sender. If you are unable to resolve this through these means, contact us at hello@cartelroasting.co.

C. Changes to the Service

We may change any short code or telephone number we use to operate the texting services at any time and will notify you of these changes. You acknowledge that any messages, including any STOP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. Please contact us at hello@cartelroasting.co if you need assistance.

D. Provide our Services

We use Personal Information to provide you with the services and features available through the Site and Services, to respond to requests that you initiate through the Site or Services, to process orders and facilitate any transactions that you may initiate through the Site or Services, and to communicate with you. When we have location information, we use it to tailor our services for you.

We share your Personal Information to facilitate transactions through the Site and Services, for example when you purchase product through our Site or the Services. We share your information with certain third-party service providers to perform the services and facilitate transactions initiated through the Site or Services.

E. Internal Analysis and Promotions

We may use Personal Information, non-personal, and aggregate information to evaluate and improve our products and services, and for our own internal statistical, design, operational purposes, for example to estimate our audience size, measure aggregate traffic patterns, and understand demographic, customer interest, purchasing, and other trends among our users, visitors, direct channel clients, partners, resellers, and customers.

We may use third-party software that tracks traffic directed to and from our Site from affiliate websites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase or person.

To the extent allowable, we may also use your Personal Information for the marketing and/or promotion of our products or services. We may outsource all of the tasks described in this Privacy Notice to third-parties on a confidential basis. We may share Personal Information with third-parties for marketing purposes. If you do not want to receive promotional materials from us or third-parties to whom we outsource certain tasks, email us at hello@cartelroasting.co to change your preferences. Otherwise, you agree that we may use your Personal Information, including your email address, to improve our marketing and promotional efforts, to analyze Site and Service usage, to improve our Site and Services, and to customize the Site and Services content and layout. These uses improve our Site and Services and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe, and customized experience while using the Site and Services.

From time-to-time we may invite you to participate in surveys on our Services. Participation in these requests is completely voluntary and with each request you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience of visiting or using the Site and Services. No compensation will be provided should you choose to participate.

F. Marketing Purposes

If you provide us with feedback, we will collect that information and we may use it in our marketing materials, use it on our Site and/or Services, or disclose it for any purpose we choose. Your Personal Information will not be disclosed or associated with any feedback that we use or disclose unless you have given us permission to use your Personal Information for this purpose. We use computer and device information for marketing purposes, to examine traffic to the Site and Services, identify any misuse of the Site and Services, and improve the Site and Services to provide you a better experience.

G. Legal Requirement

We may disclose Personal Information, non-personal information, and aggregate information:

(a)  to comply with the law, cooperate and respond to requests and claims, or comply with legal process served on us (e.g., a lawful subpoena, warrant, or court order);

(b) to enforce or apply our Terms of Service, policies, or any other agreements (including to initiate, render, bill, and collect for amounts owed to us);

(c)  to protect and defend us or our user’s rights or property, the, Site, Services, our employees, visitors, or the public, (including protecting and defending from fraudulent, abusive, or unlawful use of, the Site or Services); or

(d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

H. Company Sale

Information collected through our Site or Services is considered our trade secret or proprietary information. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third-party of our company or a portion of our assets.

I. eCommerce Websites

During your use of the Services you may be directed to eCommerce websites (such as WooCommerce) for product inventory and information. The eCommerce website administrators manage your use and related personal information provided by you on their websites.

III. How You Can Manage Your Information

You may choose not to provide us with any Personal Information. In that case, you can still visit and browse the Site subject to the Terms of Service; however, you will not have access to or receive the benefits conferred upon registered users of our Services. If you do not wish to receive information and promotional material from us, you may select the appropriate “opt-out” option in the communication. Despite your election to opt-out, we may send you emails or contact you by other means regarding your account, transactions, and your activities with the Services.

A. Account Settings

For users of our Services that set up an account with us, your account settings allow you to manage your content and information. You can log into your account and change or delete your privacy preferences for the Services. At any time, you can elect to receive or stop receiving information from us or any third-party as described by this Privacy Notice. If you receive email communications from our Services, you may use the unsubscribe link contained in the email.

B. Request Changes

You may also review and request changes to your Personal Information and obtain removal of content or information you have publicly posted at our Site by sending an email with a detailed description of the specific content or information to hello@cartelroasting.co. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Please be aware that we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous sales and purchases for financial reporting and compliance reasons.

C. Manage Your Security Settings

You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can opt-out of being targeted by certain third-party advertising companies online at http://www.networkadvertising.org/choices/.

You may manage how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative’s (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and your choices regarding having information used by NAI members. The NAI’s main webpage is located at www.networkadvertising.org.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Services. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt-out on the DAA or NAI websites, your opt-out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website.

We do not control these third-parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting us at hello@cartelroasting.co. For this opt-out to function, you must have your browser set to accept browser cookies. We do not control third-parties’ collection or use of your information to serve interest-based advertising. However, these third-parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the NAI on its website at www.networkadvertising.org.

D. Links to Other Websites

Please be aware that we may provide links to third-party websites as a service to our visitors, and that we are not responsible for the content or information collection practices of those pages. Please note that these websites’ privacy policies may differ from our Privacy Notice. We encourage you to review and understand the privacy practices at third-party websites before providing them with information.

IV. What Else Should You Know About Our Privacy Practices

A. Security

 We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

B. Do Not Track Settings

Some internet browsers have incorporated “Do Not Track” features. We respond to Do Not Track signals by not tracking browser and URL information collected through a tracking pixel. However, for security purposes, we do not respond to Do Not Track signals for information collected via server logs, such as user IP address and firewall events.

C. Children

We will not collect information from children under age 18. Our Services is for general audiences and is not designed nor intended to collect Personal Information from children under the age of 18. If we learn that a person under the age of 18 has submitted personally identifiable information to us, we will delete that information from our Services.  If you believe that we might have information from or about a person under the age of 18, please contact us immediately at hello@cartelroasting.co.

V. California Consumer Privacy Act (“CCPA”) Disclosures

We may provide your Personal Information to third-parties for direct marketing purposes as defined in California Civil Code Section § 1798.83. Please contact us at hello@cartelroasting.co for any questions regarding your Personal Information or to receive information regarding the use of your Personal Information for direct marketing purposes.

A. Categories of Personal Information Collected

As set forth above, we collect the following categories of information: identifiers (such as your name and email address), Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (such as your name and contact information), internet or other similar network activity, geolocation data, and inferences drawn from the collected Personal Information. This information is collected directly from you when you provide it to us (for example when you submit a form requesting more information) or automatically as you navigate through the Services. We use this information for one or more legitimate business purposes, including to improve our Services and offer information about our Services to you.

We have not sold your Personal Information in the past 12 months.

B. Rights of California Residents

If you are a resident of California, you have other rights under the CCPA:

• Right of Access: You can access your collected personal information by contacting us at hello@cartelroasting.co.
• Right to correct, update, or delete: You can correct, update or request deletion of your personal information by contacting us at hello@cartelroasting.co. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.
• Right to Request Disclosure of Information Collected: Please contact us at hello@cartelroasting.co to request further information about the categories of personal information we have collected about you, where we collected your personal information, and for what purpose we use your personal information.
• Right to Disclosure of Information Sold and Right to Opt-Out: You have the right to know what information of yours we have sold, and you have the right to opt-out of any sale of your information. We do not sell any of your information. If you have any questions about these rights, please contact us at hello@cartelroasting.co.
• Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the CCPA.

When you contact us regarding any of your rights under the CCPA, we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CCPA, please contact us at hello@cartelroasting.co.

VI. Colorado Privacy Act (“CPA”), Nevada Privacy of Information Collected on the Internet from Consumers Act (“NPICICA”), and Virginia Consumer Data Protection Act (“VCDPA”) Disclosures

A. Categories of Personal Information Collected

As set forth above, we collect the following categories of information: identifiers (such as your name and email address), personal information (such as your name and contact information), internet or other similar network activity, geolocation data, and inferences drawn from the collected Personal Information. This information is collected directly from you when you provide it to us (for example when you submit a form requesting more information) or automatically as you navigate through the Services. We use this information for one or more legitimate business purposes, including to improve our Services and offer information about our Services to you.

B. Rights of Colorado, Nevada, and Virginia Residents

If you are a resident of Colorado, Nevada, or Virginia, you have other rights under your respective states’ consumer privacy statutes:

• Right of Access: You can access your collected personal information by contacting us at hello@cartelroasting.co.
• Right to correct, update, or delete: You can correct, update or request deletion of your personal information by contacting us at hello@cartelroasting.co. We can’t make changes to or delete your information in some situations where it is necessary for us to maintain your information, for example if we need the information to comply with applicable law.
• Right to Request Disclosure of Information Collected: Please contact us at hello@cartelroasting.co to request further information about the categories of personal information we have collected about you, where we collected your personal information, and for what purpose we use your personal information.
• Right to Disclosure of Information Sold and Right to Opt-Out: You have the right to know what information of yours we have sold, and you have the right to opt-out of any sale of your information. We do not sell any of your information. If you have any questions about these rights, please contact us at hello@cartelroasting.co.
• Right to Disclosure of Targeted Advertising and Right to Opt-Out (Colorado & Virginia): If you are a resident of Colorado or Virginia, you have the right to know what information of yours we have processed for targeted advertising. If you have any questions about these rights or wish to opt-out of any processing of your personal information as it relates to targeted advertising, please contact us at hello@cartelroasting.co.
• Right to Disclosure of Profiling (Colorado & Virginia): If you are a resident of Colorado or Virginia, you have the right to know what information of yours we have processed for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. If you have any questions about these rights or wish to opt-out of any processing of your personal information as it relates to profiling, please contact us at hello@cartelroasting.co. 
• Colorado Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the CPA.
• Nevada Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the NPICICA.
• Virginia Right to Non-Discrimination: We do not and will not discriminate against you if you exercise your rights under the VCDPA.

When you contact us regarding any of your rights under the CPA, NPICICA, or VCDPA we will verify your identity before we provide any information. If you have any questions or comments about your rights under the CPA, NPICICA, or VCDPA please contact us at hello@cartelroasting.co.

Contact Us

To learn more about our privacy practices or this Privacy Notice, you may contact us at hello@cartelroasting.co.