Return Policy
We value your business and hope you’re loving your purchase! If you aren’t completely satisfied, however, you may return the item for a full refund. Please see below for more information.
We do not accept returns on coffee as it is perishable and roasted to-order. If there are issues with your coffee or if you have questions about brewing, please contact us at hello@cartelroasting.co within 15 days of purchase.
For returns and exchanges, please contact us at hello@cartelroasting.co within 15 days. All returned merchandise and brew gear must be unused and in the same condition that you received it. It must also be in the original packaging. For issues with brew gear after 15 days, please contact the manufacturer directly.
We do not accept returns on gift cards and other downloadable items.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, mail it to: PO Box 1415, Tempe, AZ, 85280, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cartelroasting.co.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cartelroasting.co and send your item to: PO Box 1415, Tempe, AZ, 85280, United States.
To complete your return, we require a receipt or proof of purchase.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
